Returns & Exchanges

At PuppyPad, we want you and your pup to love your new look, so we offer a seamless 30-day return policy for all unworn apparel and accessories. If the fit isn't perfect, we are here to help you find the right style or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garments are free of pet hair and signs of wear.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.