Frequently Asked Questions
Everything you need to know about shopping with PuppyPad.
How do I determine the right size for my dog?
We provide a comprehensive size guide on every product page. We recommend measuring your dog's neck, chest girth, and back length to ensure the most comfortable fit for our high-fashion apparel.
What is your return policy for accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please ensure the item is free of pet hair before returning to qualify for a full refund.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your pup's new outfit for a special event.
What materials do you use in your clothing?
PuppyPad prioritizes comfort and durability. We use premium, pet-safe fabrics such as organic cotton, breathable mesh, and high-grade vegan leather to ensure your pet looks stylish without sacrificing comfort.
Can I track my order?
Yes! Once your order has been processed and shipped, you will receive an email containing a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International delivery times vary depending on the destination and local customs processing.